Terms & Conditions, Disclaimer, and Privacy Policy

General Terms and Conditions

1. DESCRIPTION

Healing and Mentoring is a partnership (defined as an alliance, not a legal business partnership) between Emily Hayward and the Client, a creative process that inspires the Client to maximise personal potential.

Mentoring is a collaborative conversation that aims to help you, the Client, gain clarity and insights. It helps you discover the optimal way to progress, and by asking questions, it helps you find the right answers and take action. Mentoring is supportive and non-judgemental. You enter into mentoring with the understanding that you are responsible for creating your own results.

2. RESPONSIBILITIES

1. Emily Hayward agrees to uphold high ethical standards and behaviour.

2. The Client is responsible for their own physical, mental and emotional well-being, decisions, choices, actions and results. Accordingly, the Client agrees that Emily Hayward is not and will not be liable for any actions or omissions, or for any direct or indirect result of any services provided by Emily Hayward. The Client understands that mentoring is not therapy, does not substitute for therapy if needed, and does not prevent, cure or treat any mental disorder or medical disease.

3. The Client understands that healing and mentoring are not to be used as a substitute for professional advice from legal, mental, medical or other qualified professionals, and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, Emily Hayward will recommend that the Client inform the mental health care provider, and the Client may need to obtain a referral letter from their health care provider.

4. The Client agrees to communicate honestly, be open to feedback and assistance, and make the time and energy to participate fully in the programme.

3. SERVICES

1. The healing and mentoring schedule will be arranged between Emily Hayward and the Client and can be booked up to 3 months in advance. Emily Hayward will recommend the frequency of mentoring sessions based on a professional assessment of the Client’s requirements. This recommendation or plan is not binding and may be altered or adjusted throughout the mentoring journey by mutual agreement, in accordance with the terms set out in this agreement.

2. Emily Hayward may be available to the Client by email between scheduled meetings, as defined by Emily Hayward prior to engagement and notified to the Client by email. Emily Hayward may also be available for additional time, at the Client’s request, on a pro rata basis, as defined by Emily Hayward.

3. Emily Hayward may agree to provide additional mentoring sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided, and the Per Session or Per Programme Fees will remain the same as originally agreed, except where Emily Hayward notifies the Client in writing, by letter or email, of a change to the Fee or to any other term or condition, in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

4. If any Client is unhappy with any of the terms and conditions, they can contact Emily Hayward to discuss any concerns and see if they can be resolved before the first mentoring session. Participation by any individual in the first mentoring session constitutes acceptance of these terms and conditions.

4. SCHEDULE AND FEES

1. The schedule (including the number and frequency of sessions) and the fees due for the Client's healing and mentoring sessions will be agreed at the start of mentoring between Emily Hayward and the Client and confirmed by Emily Hayward by email or written correspondence. Where no specific number is agreed, sessions will be provided on a session-by-session basis.

2. The date of the first mentoring session shall be deemed the start date for the service.

3. In return for the fees payable by the Client (or by a third party on their behalf), Emily Hayward agrees to provide the service as described in this agreement and in accordance with the terms and conditions set out in this agreement. The Client agrees to pay fees for the service on the terms and conditions set out in this agreement (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client).

5. PROCEDURE

The time of the healing and mentoring meetings, the location, or the communication technology used (such as Zoom) will be determined by Emily Hayward and the Client, based on a mutually agreed time. Emily Hayward will initiate all scheduled calls or Zoom calls. Please be aware that all calls may be recorded for training and quality purposes. If you would like a copy of any conversations for your own records, please feel free to make a request in writing to Emily Hayward.

6. BETWEEN SESSIONS

The Client may contact Emily Hayward by email between sessions to seek clarification on anything arising from a mentoring session or for administrative purposes (e.g., when a Client needs to rearrange a mentoring session or make a payment). Additional mentoring or support work can also be provided between sessions, but an additional charge will apply. Emily Hayward will always advise the Client in advance if the nature of the Client’s contact is likely to incur an additional charge, and no such charges will be imposed without the Client’s agreement.

7. CONFIDENTIALITY

This mentoring relationship, as well as all information (documented or verbal) that the Client shares with Emily Hayward as part of this relationship, is subject to confidentiality but is not a legally confidential relationship (as in Medicine or Law). Emily Hayward agrees not to disclose any information pertaining to the Client without the Client’s written consent. Emily Hayward will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in Emily Hayward’s possession prior to its being furnished by the Client; (b) is generally known to the public or within the Client’s industry; (c) is obtained by Emily Hayward from a third party without breach of any obligation to the Client; (d) is independently developed by Emily Hayward without the use of or reference to the Client’s confidential information; or (e) that Emily Hayward is required by law to disclose.

According to the ethics of our profession, topics may be shared anonymously and hypothetically with other mentoring professionals for training, supervision, evaluation, and further mentor professional development and/or consultation purposes.

8. CANCELLATION AND LATENESS POLICY

The Client agrees that it is the Client’s responsibility to notify Emily Hayward at least 48 hours in advance of any scheduled online or in-person meeting if the Client cannot attend. If applicable, the Client will be billed for a missed session if the Client does not attend or does not reschedule in accordance with the Cancellation and Lateness Policy defined in this agreement. Emily Hayward will wait for 15 minutes before the Client is noted as not attending the session.

9. PAYMENT TERMS

1. Fees can be paid online by debit or credit card via the online booking system, or by bank transfer to a UK bank account. Where the client requests a receipt, it will be sent by email unless otherwise requested.

2. Fees are payable in advance at the time of booking, and a booking is confirmed only upon receipt of full payment, unless otherwise agreed. Where payment has not been received by Emily Hayward in advance of a mentoring session, Emily Hayward is not obliged to provide the session.

3. Where payment is required on receipt of the invoice rather than in advance, a charge may be levied for late payment.

4. If a client pays for a session or sessions in advance, they must use the paid-for mentoring session(s) within 6 months of payment, or their fee is forfeited.

10. REFUNDS

There are no refunds available for individual sessions, programme bookings, package bookings or subscriptions.

11. TERMINATION

Either the Client or Emily Hayward may terminate this agreement at any time, but no refunds may be given.

12. VARIATION OF TERMS AND CONDITIONS

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect before the conclusion of those Initial Number of Sessions will only have effect if agreed by both Emily Hayward and the Client and confirmed by Emily Hayward in writing by email or letter.

In other cases, Emily Hayward may change any of these terms or conditions, including the Per Session Fee, by giving the Client one week’s notice in writing by letter or email of the change(s). If, following receipt of such notification of change, the Client no longer wishes to proceed with further mentoring sessions, they may withdraw from the service immediately by giving notice in writing by email or letter.

13. GOVERNING LAW

This contract is governed by the law of England, and the courts of England have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

14. FEEDBACK

Feedback about the service is welcome and can be given during a mentoring session or by writing to: emily@emilyhayward.co.uk.

15. LIMITED LIABILITY

Except as expressly provided in this agreement, Emily Hayward makes no guarantees or warranties, whether express or implied. In no event will Emily Hayward be liable to the Client for consequential or special damages. Notwithstanding any damages the Client may incur, Emily Hayward’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to Emily Hayward under this agreement for all services rendered up to the termination date.

This document constitutes the entire agreement between the parties and reflects their complete understanding of the subject matter. This agreement supersedes all prior written and oral representations.